Support

Frequently Asked Questions

Find answers to common questions

General Questions

What is FitKonnect?

FitKonnect is a comprehensive platform connecting athletes, coaches, and events. We provide tools for event discovery, performance tracking, coach matching, and more.

Is FitKonnect free to use?

Yes, basic features are free. We also offer premium memberships with additional benefits and features.

How do I create an account?

Click on "Register" in the top navigation, fill in your details, and verify your email address.

Events & Registration

How do I register for an event?

Browse events on the Events page, click on an event you're interested in, and click "Register". Follow the registration process and complete payment if required.

Can I cancel my event registration?

Cancellation policies vary by event organizer. Check the event details for specific cancellation and refund policies.

How do I view my event registrations?

Log in to your dashboard and navigate to "My Registrations" to see all your upcoming and past event registrations.

Results & Rankings

How are results entered?

Event officials enter results through the Results Entry system. Results are then published and available for viewing.

How do rankings work?

Rankings are calculated based on your performance across different events. Visit the Rankings page to see current standings.

Can I track my personal bests?

Yes! Your personal best times are automatically tracked and displayed in your profile and results history.

Coaches & Training

How do I find a coach?

Visit the Trainers page to browse verified coaches. You can filter by sport, location, and specialization to find the right coach for you.

How do I become a coach on FitKonnect?

Visit the "Become a Coach" page and submit an application. Our team will review your credentials and verify your profile.

Are coaches verified?

Yes, all coaches on FitKonnect go through a verification process to ensure quality and credibility.

Shop & Orders

What payment methods do you accept?

We accept various payment methods including MPESA and other secure payment gateways.

How do I track my order?

Log in to your account and visit "My Orders" in your dashboard to see order status and tracking information.

Can I customize merchandise?

Yes! Use our Customize Gear tool to design personalized athletic equipment with your name, logo, or custom design.

Still Have Questions?

If you can't find the answer you're looking for, please contact our support team.